Shipping policy

Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You’ll receive another email notification when your order has shipped.


During high-volume periods or promotional events, processing may take slightly longer. We appreciate your patience and understanding as we prepare your order with care.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times depend on your location and the shipping method selected.

Domestic (Australia):

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

International:
Delivery times vary by region, typically 7–21 business days depending on customs processing and local carrier services. International customers are responsible for any customs duties, taxes, or import fees applied by their country’s authorities.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear. If your tracking number does not update within this period, feel free to contact us at hello@heartseal.com.au

Address Accuracy

Please ensure your shipping details are entered correctly at checkout. We cannot redirect parcels once they are dispatched and are not responsible for lost packages due to incorrect or incomplete addresses. If you realise an error before your order ships, contact us immediately and we’ll do our best to assist.

Delays & Liability

While we always aim for timely delivery, shipping times are estimates and not guarantees. Delays can occasionally occur due to factors beyond our control, such as carrier delays, weather events, or customs clearance.
Once your order has been handed to the carrier, title and risk pass to you. HeartSeal is not liable for lost or stolen packages once confirmed as delivered by the carrier.

Delivery Issues & Missing Parcels

If your parcel appears lost or is delayed beyond the estimated time frame, please contact us at hello@heartseal.com.au and we will help initiate an investigation with the carrier. We’re committed to resolving shipping issues with care and transparency.

Pre-orders & Backorders

If an item in your order is on pre-order or temporarily out of stock, this will be clearly indicated on the product page. Your order will ship as soon as all items are available, unless otherwise communicated.